Job Description

Job Description

Job Description

Location: Fairhope Office
188 Hospital Drive, Fairhope, AL 36532

Located on the campus of Thomas Hospital

Our growing cardiology practice is seeking a friendly and professional Phone Operator to join our team in Fairhope, Alabama. In this important role, you will serve as a primary point of contact for patients by providing exceptional customer service and ensuring prompt, accurate communication.

The ideal candidate is dependable, team-oriented, and able to manage a high volume of patient calls in a fast-paced healthcare environment. Previous customer service or medical office experience is preferred, but we are willing to train motivated candidates who are eager to learn and grow.

This is a full-time, day shift position with no weekends and paid holidays off. 

Schedule & Benefits

• Monday–Friday
• Day shift only
• No weekends
• Paid holidays
• Health insurance
• Dental insurance
• Paid time off
• Paid sick leave
• 401(k) with company match
• Life insurance
• AD&D insurance
• Flexible spending account (FSA)
• Free parking
• Competitive pay
• Supportive team environment

Responsibilities

• Answer incoming patient calls promptly and professionally
• Schedule appointments and assist with patient inquiries
• Route calls to appropriate departments and clinical staff
• Provide accurate information regarding appointments, messages, and office procedures
• Maintain professionalism and excellent customer service at all times
• Document patient communication accurately
• Collaborate with team members to improve patient experience and workflow efficiency
• Assist with general front-office communication tasks as needed

Qualifications

• Previous customer service or healthcare experience preferred
• Strong verbal and written communication skills
• Excellent phone etiquette and interpersonal skills
• Ability to multitask in a fast-paced medical office environment
• Basic computer and Microsoft Office skills required
• Positive attitude and willingness to learn
• Ability to work effectively in a team setting

Work Location

Fairhope, Alabama – Thomas Hospital Campus

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